Help is built into the platform, not bolted on. Definitions sit beside every figure, alerts reach your team where they already work, and when you need a person you reach the dealers and engineers who built Insight, not a ticket queue.
Insight pushes what matters to your team as it happens, and the team behind it stays close to every deployment, so a question is answered by someone who knows your books, venues and configuration.
Breaches, client flags, hedger activity and unfinished daily tasks are delivered to the channels your desk already watches, so nobody needs to be staring at a screen to know something has changed.
Our team is on hand throughout the trading week, with a direct line to the people who know your deployment. Questions about a figure, a page or a rule go to dealers and engineers, not a first-line script.
Tiles and statistics carry an ⓘ marker. Hover it for the definition, written against the exact figure on screen, so the answer to “what does this number mean?” is never more than a click away.
We connect your stack, configure the platform around how your desk already works, and validate every figure against your own records before you rely on it.
We review your platforms, bridges, liquidity providers, books and the questions each team needs answered.
Client platforms, bridges, FIX sessions and LP APIs are connected and normalised into one model, with custom connectors where you need them.
See integrations →Accounts, symbols, LP mappings, account classes, client flag triggers, hedge rules and role-based access, configured with you.
Positions, revenue and LP statements are checked against your own reports, so every figure is trusted before go-live.
Walkthroughs for dealing, analytics, operations, finance and executives, each on the pages their role uses.
Continued support, new venues as you add them, and new pages built around real operational requirements.
Add dealing desk support staff who are experts in the platform and in running a book. They work with you on your preferred strategy for managing the book, following your hedging rules, risk limits and escalation paths.
Use them to cover the trading hours where your own staffing is thin, or on an ad-hoc basis for holiday and sickness cover, so the book is never left unwatched.
Regular cover for the hours your team cannot staff: overnight, early Asia or weekend opens.
Book cover when you need it, from a team that already knows your configuration.
Agreed in advance with you: what to hedge, when to escalate and who to call.
Tell us about your desk, your venues and your coverage, and we'll put together the right onboarding plan.